Terms of service

JahiKala OÜ Terms of Sale and Use

Updated 4 September 2026.

1. Seller and application. jahikala.ee is operated by JahiKala OÜ, registry code 17058908, VAT EE102772304, Turu tn 41a, 50106 Tartu, Estonia; info@jahikala.ee, orders and returns epood@jahikala.ee, +372 5885 7020. These terms apply to online purchases together with mandatory Estonian law. Statutory consumer rights are not limited. The version in force when the order was placed applies.

2. Products, prices and contract. Product prices and applicable taxes are shown online. The delivery method and final delivery charge are shown at checkout before payment. Check the products, quantities, contact and delivery details before confirming. The sales contract takes effect when the order is confirmed and payment accepted. We may cancel an order or affected part because of an obvious price/technical error, stock error, payment or fraud concern, legal restriction or objective impossibility of performance; we notify you and promptly refund the related payment. We ask for consent before changing a confirmed order.

3. Payment. The methods shown at checkout are available. Payment data is handled by the relevant secure payment provider. Confirmation is sent to the email entered by the customer.

4. Cancellation before fulfilment. Request cancellation as soon as possible at epood@jahikala.ee with the order number. Because in-stock orders are processed and dispatched quickly, pre-dispatch cancellation cannot be guaranteed. If fulfilment has not started or can reasonably be stopped, we cancel and refund. After fulfilment or carriage begins, a consumer may use the 14-day withdrawal right under the Refund Policy. We do not offer a separate guaranteed self-service cancellation window; this does not limit statutory withdrawal rights.

5. Delivery. Processing, delivery estimates, free-delivery thresholds, the smoker/grill exception and split shipments are set out in the Shipping Policy.

6. Withdrawal and returns. The consumer’s 14-day right, online form, return costs, exceptions, diminished value and refund procedure are in the Refund Policy. Refunds are made within the statutory period, no later than 14 days after notice, subject to our right to wait for the goods or dispatch evidence.

7. Defective goods, statutory liability and commercial warranties. JahiKala is liable for a lack of conformity in consumer goods under applicable law, generally for two years after delivery. Notify us within two months of discovering a defect. We answer a written complaint within 15 days. Send the order number, description and useful photos to epood@jahikala.ee. Statutory remedies generally begin with repair or replacement and, where applicable, price reduction or contract termination. The seller bears reasonable costs of resolving a confirmed defect.

Any one-year, two-year or longer manufacturer/JahiKala commercial warranty is a voluntary additional benefit governed by the product page or warranty document. It does not replace, shorten or limit statutory complaint rights or seller liability. Neither a warranty nor statutory liability covers a defect caused by normal wear, misuse, accident, improper maintenance or use contrary to instructions/purpose; any refusal will be reasoned.

8. Gift cards. A JahiKala gift card is valid for 12 months from issue unless mandatory law requires otherwise. It cannot be exchanged for cash or refunded except where mandatory law requires. Treat the code like cash. A lost or undelivered code may be re-sent to the original buyer or named recipient after identity/order verification if unused. After proper delivery, JahiKala is not responsible for unauthorised third-party use unless caused by JahiKala.

9. Liability and force majeure. Each party is liable as provided by law. JahiKala is not liable for delay to the extent caused by an unforeseeable and reasonably unavoidable event outside our control. Mandatory consumer rights are unaffected.

10. Privacy and cookies. See our Privacy Policy and Cookie Policy.

11. Disputes. Contact us first to seek a solution. Consumers may apply to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority: https://komisjon.ee/et/avalduse-esitamine. Estonian law applies without depriving consumers of mandatory protection in their country of residence; disputes are heard by the court competent under law.