Shipping and Returns Policy

SHIPPING & RETURNS

(Shipping and Returns Policy)

These terms apply to orders placed in the JahiKala online store. Our aim is to provide a clear and secure shopping experience and transparent information about delivery, returns, and possible exceptions.

1. Order processing and delivery times

Delivery times may vary depending on:

• whether the product is in stock locally or ordered from a supplier;
• the location of the goods (local stock, central warehouse/supplier stock);
• the destination country (Estonia / other);
• the delivery method (parcel locker / courier, etc.).

The estimated delivery time is generally displayed on the product page or during checkout.

Within Estonia, delivery usually takes 1–3 business days. For products ordered from suppliers or a central warehouse, delivery may take longer (up to 3–15 business days).

Where possible, orders placed no later than 2 hours before the closing time of the Tartu shop may be dispatched the same day, provided the items are in stock and the order can be prepared.

In some cases, delivery may take longer, for example:

• oversized items that do not fit in a parcel locker;
• delivery method, destination, or logistics-specific reasons;
• orders that include products with different delivery times.

If there is a delay (for example, a supplier delivery takes longer than expected), we will notify the customer by e-mail as soon as possible.

2. Delivery methods and shipping costs

Delivery is available via Omniva, DPD and SmartPost parcel lockers and courier services. The exact options and prices are shown in the basket and at checkout based on the selected delivery method and the size of the order.

Additional costs may apply for oversized or heavier items. In such cases, we will notify the customer before dispatching the order.

3. Split shipments

If an order contains items with different delivery times (for example, some items are in stock and others are ordered from a supplier), the order may arrive in separate shipments.

JahiKala reserves the right to dispatch orders in more than one shipment if this allows faster delivery or is necessary for logistical reasons.

If splitting an order results in additional shipping costs (for example, shipping from different locations), JahiKala reserves the right to adjust the shipping fee. The customer will be informed before dispatch.

4. Free shipping and partial returns

Free shipping applies when an order meets the free shipping conditions set in the online store (for example, a minimum order value or a campaign).

If the free shipping threshold is no longer met due to a partial return, JahiKala has the right to deduct the original delivery cost from the refundable amount, based on the shipping fee that would have applied without free shipping.

Example:
A customer orders two pairs of rubber boots. The total order value is €51 and the customer receives free shipping. The customer tries the products at home and returns one pair (€25.50).
After the return, the remaining order value is €25.50, meaning the free shipping condition is no longer met. The standard shipping cost is deducted from the refundable amount:
€25.50 – €3.00 = €22.50
In addition, the customer covers the return shipping cost, as the return is not related to a defect.

5. 14-day right of withdrawal (consumer right)

A consumer (private individual) has the right to withdraw from the online contract within 14 days from receiving the goods, without providing a reason.

A withdrawal notice can be submitted by e-mail to epood@jahikala.ee .

The product may only be handled and tested in the same manner as would be possible in a physical shop. If the product has been used beyond what is necessary for inspection, the refundable amount may be reduced according to the decrease in value.

Returned goods must be in their original packaging, fully complete, and in resaleable condition.

The refundable amount may be reduced by up to 30% if the product/packaging is not in its original, complete, and resaleable condition. This is necessary in cases where we can no longer sell the returned product as new at full price.

6. Return shipping costs

If the customer returns a product because it does not suit them or they changed their mind, the customer covers the return shipping costs.

If the return is due to a defect, incorrect item, or another issue caused by the seller, JahiKala covers the return-related costs and provides an appropriate solution.

7. Defective or damaged product

If a product is defective, damaged, or does not match the order, please contact us as soon as possible by e-mail at epood@jahikala.ee and include:

• order number;
• a short description of the issue;
• photos or a video if possible.

If the issue falls under the seller’s responsibility, we will repair, replace, or refund the product depending on the case.

8. Items that cannot be returned (exceptions)

The 14-day right of withdrawal does not apply, among other cases, to:

• made-to-order or clearly personalised products (for example, custom-made or specifically ordered solutions, rigs, lures, or similar custom items);
• digital content where the download or use has started with the consumer’s consent;
• other exceptions provided by law.

If you are unsure whether a product falls under an exception, we recommend contacting us by e-mail before placing your order.

9. Refunds

Processing return requests may take up to 30 days; however, refunds are issued within the timeframe required by law.

Refunds are made to the same payment method used for the purchase. JahiKala may withhold the refund until the returned goods have arrived and have been inspected.

10. Contact details and return address

For questions, order changes, returns, or complaints, please contact us:

E-mail: epood@jahikala.ee
Phone: 5885 7020

Return address:
Turu 41a, Tartu, Tartumaa, Estonia

For parcel locker returns, please use the following destination point:
Tartu REBASE Rimi (SmartPost; DPD; Omniva)