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Discover more in our FAQs
How do I cancel or edit an order?
How do I cancel or edit an order?
Orders can’t be edited once placed. However, if you’d like to add items, we can usually ship everything together in one parcel. If your order hasn’t entered packing yet, it may still be possible to cancel it.
Please contact us as soon as possible: epood@jahikala.ee or +372 5885 7020.
How can I track my order?
How can I track my order?
Once your order has been dispatched, we’ll send you tracking details by email or SMS, so you can follow your parcel’s journey via the logistics partner’s website.
What if there is a problem with my order?
What if there is a problem with my order?
Let us know as soon as possible at epood@jahikala.ee. Please include your order number, a short description of the issue, and (if possible) a photo or video. We’ll find the best solution quickly (replacement, return or compensation).
I didn't receive all off my order?
I didn't receive all off my order?
Sometimes an order may arrive in multiple parcels (for example, if items ship from different locations). Please check your dispatch email/SMS for tracking details. If anything is missing, contact epood@jahikala.ee with your order number and we’ll sort it out right away.
